We're receiving a high number of calls due to the cold weather and so uur response times may be longer than normal. For boiler-related issues, please check our self-help tips before calling us. If you’re calling outside our Contact Centre hours (8am-6pm, Monday - Friday), our emergency line may also have delays. Only call for emergency situations involving safety, security, health risks, or severe property damage. For non-emergencies, please use our online portal. Thank you for your patience.