As we continue essential maintenance to our systems, our Customer Portal is unavailable from Monday 13 to Tuesday 21 January. You can continue to contact us through our usual channels.
Who we are
- We own or manage over 47,000 homes in the West Midlands and West of England, with over 50% of our homes in our top four areas (South Gloucestershire, Tewkesbury, Cotswold, and Lichfield)
- We invest in our homes and relationships so that people can thrive and our customer advocacy score at 30 September 2023 was 89%
- We are delivering our 2023-2027 corporate strategy with a focus on place, scale and impact as we continue to deliver our core business of social housing
- We lead our own sustainability agenda and our accredited Sustainable Finance Framework is driven by our corporate strategy, which in turn drives our sustainability linked loans
- We continue in ambitions to deliver 11,000 new homes by 2032, and we are a key strategic partner to Homes England
- We maintain our sector-leading dual credit rating platform (A+/A2), and we maintain the highest regulatory ratings (G1 / V1)
Our history
Recent developments
Our strategy for 2023-2027
Read more about our objectives, our customers and how we measure our success against them in the our strategy.
