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Sustainability golden metrics
Metric2023/242022/23
Homes at EPC C or above89%87%
CO2 emissions (Scope 1 2 and 3)31.7kg/m211765t
Market-social differential55%54%
Number of affordable homes completed11911265
of which were social rent homes551 (46%)554 (44%)
Customer advocacy91%83%
Average live repairs10285N/A
Customers coached into employment or training25N/A
Board and executive male to female ratio9:39:4
Gender pay gap3.8%6.5%
Ethnicity pay gap3.9%4.4%
Colleague sick days8.7N/A
Fire safety compliance100%100%
Gas safety compliance100%99.99%
Homes meeting the Decent Homes Standard99.98%99.99%
Complaints upheld by the Housing Ombudsman209
Adverse regulatory findings00
Sustainability golden metrics
2023/2489%
2022/2387%
2023/2431.7kg/m2
2022/2311765t
2023/2455%
2022/2354%
2023/241191
2022/231265
2023/24551 (46%)
2022/23554 (44%)
2023/2491%
2022/2383%
2023/2410285
2022/23N/A
2023/2425
2022/23N/A
2023/249:3
2022/239:4
2023/243.8%
2022/236.5%
2023/243.9%
2022/234.4%
2023/248.7
2022/23N/A
2023/24100%
2022/23100%
2023/24100%
2022/2399.99%
2023/2499.98%
2022/2399.99%
2023/2420
2022/239
2023/240
2022/230

Table notes:

  • We did not report average live repairs, customers coached into employment or colleague sick days in 2022 / 23.
  • There was one expired gas certificate at 31 March 2023 which has now been validated.