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Job type
UX Apprentice
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Job title
Transformation and ICT
Overview of responsibilities
As a UX apprentice, I am responsible for supporting and helping the UX lead. This includes user research, analysing data, creating journey maps, user testing, wireframing and prototyping and using the adobe suite. As an apprentice I am continuously learning and developing these skills, applying them to work scenarios and understanding why they need to be used.
How has your career progressed?
Over the last year and a half, I have participated in several projects. The new hub launched in February of this year, where I was involved in designing and creating pages for colleagues as well as moving and shifting documents and news to the new site. While doing this project, I collaborated with colleagues who needed pages created, supported and mentored by my manager every step of the way. More recently, I have been looking at the repairs journey, and how we can improve it for both customers and colleagues. For part of this I have been creating a video to show an ideal-future plan. I have had responsibility and ownership on this part of the project but have still been regularly checking in with my manager for advice, assets and feedback.
Since beginning my career I have gone from closely shadowing my manager, unsure of how to take the first step, to contacting and communicating with people unprompted. This has involved taking the initiative to catch-up with people and asking questions regardless of how obvious they may seem. This is my first full-time job, so it has been a learning journey understanding how the world of work operates from a user experience and it is a journey that I am still learning from. I also have been given small projects, or parts of a project to own and call my own, which is helping to build my confidence and hopefully, in the near future, own a project myself.
What do you consider to be the most significant benefit of working for Bromford?
A big benefit of working at Bromford is the people. Due to the fact I am so new to 9 – 5 working, I had been both worried and intimidated at the prospect of working with older, more qualified people who had degrees and accolades to back up their higher-positions. Thankfully, the atmosphere at Bromford is entirely different to what I thought, with everyone being treated the same. Not only that, but supportive as well. I have met many people in the business by now and they all have the same encouraging attitude that makes me feel more relaxed and less tense when talking to them about ongoing or new projects.
