Customer and Communities Influence Network (CCIN)
The Customer & Community Influence Network is a team of eight customers who influence customer facing strategies and policies at a strategic level.
It is chaired by Board member Oke Eleazu and is supported by contributions from senior staff including Paul Coates, executive director of customer experience.
The Customer and Community Influence Network will maintain strong links to the Board to challenge the business, ensuring we’re delivering what we say we will as well as offering value for money.
Calling all customers!
Customers get involved for many reasons, the most common reasons include:
- Holding us to account.
- Embracing and promoting the values of social housing.
- Learning new skills through doing and training.
- Gaining new experiences, meeting new people and keeping your mind and body active.
If you're interested in getting involved, just fill out the form below and we'll be in touch.
Latest CCIN updates
CCIN reviews new Complaints Policy - 25 February 2019
Members of Customer and Community Influence Network have given their feedback on Bromford’s new complaints policy.
At the group’s February meeting, executive director of customer experience Paul Coates summarised the policy. The aim of the policy is to deal with all formal complaints at stage 1 so things can be put right for customers as soon as possible. If a complaint escalates to stage 2 there will not be a formal panel, but will instead be a reviewed by a senior member of staff and an involved customer who will provide a customer’s perspective and help resolve the issue.
CCIN vice chair Carol Moore said she felt this would be better for customers as attending a panel can make people feel like they are being put on the spot. Head of Locality Matt Buckham said from his his/her experience this works really well.
The CCIN gave their approval to the policy which will now go to Bromford’s Board for approval in March.