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Information for customers about coronavirus

As part of a phased approach, we've safely reintroduced many of our services. We'll keep you updated with information as we continue to review government guidelines. 

Check our information for customers about coronavirus, read our FAQS and find out how we're keeping you safe when we visit.

[Updated 29/07/2020 at 3.50pm]


Contact Us

Some of you haven’t always been Bromford customers. If you were a customer of Merlin or Severn Vale before our partnership began then please click on the button below to contact us.


If you're a Bromford customer your first point of call for tenancy queries and your community is your neighbourhood coach.


You can do certain things quickly right here on our website.

Our customer area offers information, help and advice to help you manage your home.

Visit My Account to view your personal details, request a repair, pay online, make a complaint and check your rent account. You can create an account here.

You can now report any non-urgent repairs through your online account. Click on the button to report a repair online. 
Our team is currently working through a significant backlog of requests, you can find out more about how we'll be prioritising and booking in repairs.


Send us an enquiry

Have you checked your dedicated customer area for the answer first?
Please write your answer in words, e.g. Three

We will process your personal data in line with the data protection law set out in our privacy notice.

Contact us on social media

 Our social media accounts are manned up until 9pm.


For the latest news follow us @Bromford  


If you'd like us to call you back at a time that is convenient to you, click on the button below to request a call back: 

Request a callback

Call us on 0330 1234 034

Emergency calls (danger to life or property) are answered 24/7. Calls are charged at local rate.

Our phone lines are open 8am to 6pm Monday to Friday and Saturdays 9am to 5pm.


Safeguarding is everybody's responsibility

We all share the responsibility for safeguarding and promoting the welfare of children, young people and adults. Read our safeguarding statement and find out how to report a safeguarding concern here.


Do you have land to sell? 

We'd like to hear from you. Find out more on our land page.


Got a product or service to sell us?

Tell us more using our Procurement Portal.


Send us a letter:

Bromford, Venture Court, Broadlands, Wolverhampton, WV10 6TB