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Booking a repair text message alerts

As part of getting Bromford future ready we're currently upgrading some of our systems. Unfortunately during this process customers will NOT receive a confirmation or reminder text message when booking a repair. This will be fixed as part of the process. We apologise for any inconvenience.

Rent charges 

Ground rent charges showing on your account may currently be inaccurate. We are working to resolve this as soon as possible. In the meantime, if you have any queries about charges on your account please contact us.


Log in below to access your online account. If you haven't already set up an account, you can create an accountYou'll need your tenancy reference number in order to do this. 

If you are a legacy Severn Vale customer you can sign in to your account here. 

If you are a legacy Merlin customer you can find your customer area here. 

If you don't have your tenancy reference number, you can register for an account here.

Visit the customer area for lots of useful information, help and advice.


Keep your data secure - After you have finished using your online account, remember to logout using the link in the top right of this page.

Do you have a query about your rent or service charge? Check our FAQs and submit a query here. 



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