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Information for customers about coronavirus

As part of a phased approach, we've safely reintroduced many of our services. We'll keep you updated with information as we continue to review government guidelines. 

Check our information for customers about coronavirus, read our FAQS and find out how we're keeping you safe when we visit.

[Updated 29/07/2020 at 3.50pm]


Log in below to access your online account. If you haven't already set up an account, you can create an accountYou'll need your tenancy reference number in order to do this. 

If you are a legacy Severn Vale customer you can sign in to your account here. 

If you are a legacy Merlin customer you can find your customer area here. 

If you don't have your tenancy reference number, you can register for an account here.

Visit the customer area for lots of useful information, help and advice.


Keep your data secure - After you have finished using your online account, remember to logout using the link in the top right of this page.

Do you have a query about your rent or service charge? Check our FAQs and submit a query here. 



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