Skip to main content

Request a repair

Following the Government’s announcement on Monday 23 March, we will only be carrying out emergency and any immediately dangerous repairs to customers’ homes until further notice. Any non-emergency repairs will be suspended for the time being.

If anyone in your household is in self-isolation, please notify us. Follow this link and fill in the form at the bottom of the page to let us know if you are self isolating.  

If you have an emergency repair (immediate danger to your safety, or that of your property) please call us immediately. 

Call us on 0330 1234 034

We recognise this is disruptive, but we need to ensure we follow government guidelines to ensure the safety of both our customers and colleagues and the need to prioritise our emergency services.  

If your repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.


Find out more about our repair priorities.

If you are a home owner click here to check your repair responsibilities.