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Request a repair

Following the Government’s updated advice around the coronavirus pandemic, and the cautious easing of lockdown restrictions, we are pleased to say we are beginning the gradual reopening of certain services. We are relaxing our temporary suspension of non-emergency repairs which means you can now start to report any non-urgent repairs around your home through your online account. 

As we hope you can appreciate, the team is currently working through a significant backlog of requests which means we will continue prioritising emergency repairs in the interim. On top of that, and to ensure we continue to maintain adequate social distancing, we will initially prioritise smaller repairs jobs such as plumbing which can be completed by a single engineer in a single day. As we begin the gradual reopening of services, we will not be able to offer confirmed appointments at the time of booking however we aim to return to a full service, where we are able to offer confirmed appointments slots, as soon as possible.

If anyone in your household is in self-isolation, please notify us. Follow this link and fill in the form at the bottom of the page to let us know if you are self isolating.  We will contact you once you or your family member are no longer self-isolating to re-schedule any appointments. 

If you have an emergency repair (immediate danger to your safety, or that of your property) please call us immediately even if you or a member of your household is self-isolating.

If your repair is not urgent you and you are able to carry out the repair safely yourself, you can check through our ‘How-to’ videos for some DIY assistance.

Find out more about our repair priorities.

If you are a home owner click here to check your repair responsibilities.

We thank you for your patience and understanding during this unprecedented time and for further answers to your questions please head to our frequently asked questions page.