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Rent charges

Ground rent charges showing on your account may currently be inaccurate. We are working to resolve this as soon as possible. In the meantime, if you have any queries about charges on your account please contact us.


You can pay your rent quickly and easily in the following ways:

Direct Debit

  • Paying by Direct Debit is by far the simplest way to pay your rent. 

    Want to set up a direct debit?

    Log in and complete the form below to set up a Direct Debit. If you don't already have an account you can register for an online account below.

  • Paying by Direct Debit is a simple and quick way to pay your rent and other regular payments straight from your bank or building society account. Payments are taken automatically so you don't have to worry about forgetting to pay.

    It also offers a payment guarantee - so, if the bank or we make an error, you can be refunded by your bank or building society straight away. We will always let you know if there are any changes to the amount or your Direct Debit and will give you at least 10 working days advance notice.



  • You can pay your rent quickly and easily online in just a few easy steps. 

    Click here to pay your rent online.

    If you are a legacy Merlin or Severn Vale customer, you can pay your rent online by following the links below:


    Severn Vale

  • If you have lost or damaged your swipe card , unfortunately  we  are no longer able to replace or issue swipe cards as a method of payment .  However there are other ways to pay your rent which you will find much more convenient and easy to use.  These are listed above  with guides on how to use them.  

    Your Neighbourhood Coach will be happy to talk you through any of these methods if you need further assistance.

    If you are unsure  who your neighbourhood coach  is or require their contact details please click here.

Building up credit in your rent account

When you live in one of our homes we will always advise you to pay a little extra on top of your normal rent if you are able to. This will help you build up credit on your account that you can then use on a rainy day or if your circumstances ever change unexpectedly so that you have some money to help with your rent. We will always make sure that paying this little extra is not leaving you short and that you can afford it. To find out more take a look at the short video below.