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You can pay your rent easily in the following ways:

Direct Debit Online payment At a Paypoint location By telephone

You can find your account reference number on your recent rent review letter.

Direct Debit


  • Paying by Direct Debit is by far the simplest way to pay your rent. You can contact us to set up a Direct Debit.

  • Paying by Direct Debit is a simple and quick way to pay your rent and other regular payments straight from your bank or building society account. Payments are taken automatically so you don't have to worry about forgetting to pay.

    It also offers a payment guarantee - so, if the bank or we make an error, you can be refunded by your bank or building society straight away. We will always let you know if there are any changes to the amount or your Direct Debit and will give you at least 10 working days advance notice.



At a PayPoint location



  • You can pay your rent over the phone by calling our customer service centre during our opening hours on 0330 1234 034.

Building up credit in your rent account

When you live in one of our homes we will always advise you to pay a little extra on top of your normal rent if you are able to. This will help you build up credit on your account that you can then use on a rainy day or if your circumstances ever change unexpectedly so that you have some money to help with your rent. We will always make sure that paying this little extra is not leaving you short and that you can afford it. To find out more take a look at the short video below.