You can call us on 0300 1234 034 or use our live chat for most things. Don't forget to use our help and advice pages too.
Here's some more information about using our services while you can't access our customer portal.
Make a payment
By direct debit
You can set up a Direct Debit to ensure your rent is paid automatically, on time, every month.
Call us on 0300 1234 034 or use our live chat to get started. It’s the easiest way to never miss a payment.
Over the phone
You can call us on 0330 1234 034 any time to make a payment. You'll need your tenancy reference number.
By bank transfer
You can make a one-off payment using our bank details:
Account Name: Bromford Housing Association Ltd
Bank: Barclays
Sort code: 209786
Account number: 60207179
You must use your tenancy reference number as the reference when you make a payment, and take care entering it, so that we can match the payment to your account.
If you have any queries about making a payment or about your account, you can use live chat, speak to your income management advisor or call us.
Request a repair
If you want to report a repair, you should call on 0330 1234 034. Please be aware that our busiest times of day are weekdays from 9am to 11am.
If your tenancy was originally with Severn Vale Housing or Merlin, you will be unable to report new day to day repairs until the Tuesday 22 October.
Emergency repairs can be reported calling us on 0330 1234 034 at any time.