Ask us for permission to make a change in your home

Is your property over 12 months old?

(We cannot allow changes to new build properties as this could affect the defect liability period or NHBC warranty).

Yes
No

Are you going to carry out the works within the next 6 months?

(Our permissions are only valid for 12 months once granted, so any your works should be actioned immediately after getting permission).

Yes
No

Are the works only to your private home?

(We can't allow works to any communal areas. They are maintained by us and for the use and benefit of all customers).

Yes
No

Have you researched what other permissions you require?

(For example, planning permission or building control approval).

Yes, I know what other permissions are needed
No

Is your rent account up to date?

Yes, it's up to date
No, it's in arrears