Your voice matters, and we're listening!

By sharing your thoughts, you're directly shaping the services you rely on every day. We understand life can get busy, so we're creating even easier ways for you to share your ideas.

You might consider joining our Customer and Community Influence Network (CCIN), a customer-led group working closely with our leadership to enhance services and explore fresh ideas. Or, get involved in your Locality Influence Network (LIN) to collaborate with neighbours and provide valuable local feedback.Whether it's a quick chat with your neighbourhood coach, completing a survey, or submitting feedback, your voice guides us in making positive changes.

Customer and Community Influence Network (CCIN)

Join the strategic customer-led group CCIN to ensure we are meeting the Regulator for Social Housing consumer regulations, delivering on our customer facing service standards, leading on scrutiny and identifying areas for service improvement. The CCIN has a direct link to the Bromford Board.
A Bromford neighbourhood coach talking to a male customer in his garden

Locality Influence Network (CCIN)

These groups focus on specific places, allowing you to give feedback on local issues and influence decisions that affect your area. You'll meet other customers and work with neighbourhood coaches to help improve your community.

A bromford neighbourhood coach talking to a customer in a communal area in front of some flats

Research groups

Get involved in surveys, interviews, and focus groups that help us understand customer needs better. This is a flexible way to contribute your views without a big time commitment. You could:

  • join online workshops to give your feedback on a particular service area
  • contribute to service reviews to define problems and find solutions to service issues or help us to map out an end-to-end journey
  • testing digital services by sending feedback when we have changed our online service offer before we press the live button
  • experience the latest tech by experimenting with new products that could improve our homes, for example using sensors in your home.
Person holding a mug in their kitchen

Improve our communities and neighbourhoods

Talk to your neighbourhood coach - Your neighbourhood coach is here to listen. Each year, you're invited to take part in your annual customer review, an opportunity to talk about how you can thrive in your home and your community.

Community surgeries and events - Join us at local community surgeries and events to share your views on your neighbourhood and ideas for potential estate improvements. These are great opportunities to meet others and make your voice count.

 

a mother and child talking to their neighbourhood coach

Customer engagement plan

Our Customer Engagement Plan outlines how we want to work with you to make your neighbourhood a better place to live. 

View our Customer Engagement Plan
a bromford customer talking to their neighbourhood coach in their garden

Let us know you'd like to get involved

Every bit of feedback helps us do better. Your voice will help us deliver services that truly meet your needs. Whether you have lots of time to spare or just a few minutes now and then, there’s a way for you to get involved. 

If you want more information on how you can use your voice to shape Bromford, let us know here. We'll be in touch with further details!

By submitting this form, you consent to Bromford processing and storing your data in accordance with our privacy notice.