Homes that enable customers to thrive
We believe it is a basic right to have a home that is safe, secure and warm. We won’t compromise on ensuring our homes are all of this and more.
We want to provide homes that customers are proud to live in, that work for them and their family and are the springboard they need to achieve their aspirations. We want to explore ways to use technology to help us identify emerging problems before they become an issue for customers.
Between 2019 – 2023 we plan to invest more than £300m in maintaining and upgrading our homes.
How will we measure our progress?
By 2023 we aim to have:
- 100% of homes with a minimum SAP rating of D, and more than 35% will have a SAP rating of C
- 97% rate our lettings standard highly
- An average of fewer than one repair raised in the first six months after a customer moves in
- 93% of all repairs fixed in one visit