Our coaching approach
We want to have a relationship with each of our customers that builds mutual trust and respect; a relationship that helps our customers achieve more for themselves, their families and their communities.
Our neighbourhood coaches are out working in their communities every day helping customers and communities to thrive. Each neighbourhood coach has a patch of around 175 homes which means they can really get to know their customers and communities.
No longer the fixer that only appeared when there was a problem, our neighbourhood coaches focus on the positives in people; focusing on what they can do rather than what they can’t. It’s about coaching customers to take control of their own lives, so they can work together with others and help make the place they live somewhere great.
See how our neighbourhood coaches are helping customers in their communities below.