Got a question? Let's chat.
Live chat is a quick way to get help.
Start a chat with Aiva, our chatbot, and tell us what you need. You can get answers to some questions straight away.
If you need a colleague, they can join a chat when we're open.
Live chat with our team is available Monday to Friday, 9am to 5pm (excluding bank holidays).
Use your online account
You can do lots of things with us in your online account. Things like:
- make a payment
- request a repair
- report anti-social behaviour
Speak to your neighbourhood coach
Your neighbourhood coach should be your first point of call for questions about:
- your tenancy agreement or moving home
- your local community, including anti-social behaviour
- making your home work better for you, if you have an illness or disability
Shared owners and Leaseholders
Take a look at our dedicated pages if you own or lease your home. You can find things like:
- contact details
- links to articles and help pages
- buying more shares in your Shared Ownership home
Call us
It's much faster to do things online, using our live chat, or your online account.
If you'd prefer to call us, you can speak to a colleague in our contact centre weekdays 8am to 6pm, excluding bank holidays.
