Make a payment

Use your online account

Sign in to your online account for secure, easy payments. Simply go to your account summary, tap "Make a Payment," enter the amount, and you're good to go.

Don’t have an account yet? It’s quick and easy to register.

By direct debit

Want peace of mind? Set up a Direct Debit to ensure your rent is paid automatically, on time, every month.

Call us on 0300 1234 034 or use our live chat to get started. It’s the easiest way to never miss a payment.

Over the phone

You can call us on 0330 1234 034 any time to make a payment. You'll need your tenancy reference number.

If you're struggling with payments

We understand that things don’t always go as planned, and it can be hard to keep up with rent. If you're finding it difficult to make a payment, get in touch with us as soon as possible. We’re here to help.

Call us on 0300 1234 034 to see how we can assist you. We can offer free advice, connect you with specialist services for managing debt, or help you explore your options.

Need advice? Check out our help and advice section for tips on budgeting, benefits, and financial support.

More help

Reset your online account password

If you’re locked out or forgot your password, here’s how to reset it:

1. Go to the sign in page.
2. Click "Forgot password."
3. Enter your email, and we’ll send you a link to reset it.

Need a rent statement?

You can get a rent statement in your online account, by talking to us on live chat, or by calling us on 0330 1234 034.

Universal Credit

If you're receiving Universal Credit, you'll need to pay your rent directly to us. We recommend setting up a Direct Debit to make this easier. If you’re unsure how, give us a call and we’ll help guide you through the process.

Your safety matters

When making payments online, always make sure you're logged into a secure account. If you have any concerns about security, contact us for guidance. Remember to regularly update your password for added safety.