Report anti-social behaviour

We want you to get on with your neighbours and try to sort out any differences you may have between you.

A calm and reasonable chat will often help sort things out - they might not even know there is an issue. 

However, if you have tried this or you do not feel able to, please tell us what's happened. We take anti-social behaviour very seriously, and we'll investigate any reports we receive.

Anti-social behaviour comes in many forms, it includes a wide range of unacceptable behaviour from everyday incidents such as noise nuisance to serious criminal acts.

We take anti-social behaviour very seriously as we know it affects your quality of life.

Types of anti-social behaviour

Noise nuisance

Persistent and unreasonably loud noises that affect you. This could be loud music, shouting and arguing, slamming doors and cupboards, revving car engines.

Before making a complaint or getting others involved, discuss the problem with the person concerned in a friendly calm way as sometimes people are unaware that what they are doing is causing a problem for someone else not in their household.

If the problem continues then please report it to us as well as contacting your council's Environmental Health Team.

Remember as your landlord we cannot take any action if you do not provide regular evidence. This could be completing incident diaries or by another agreed method of communication. If you fail or refuse to provide evidence we might not be able to take action.

Property condition

Hoarding possessions in an unsafe way, failing to keep your home and gardens neat and tidy and free from bulky waste items like old furniture is a breach of tenancy.

These types of issues cause neighbours to feel annoyed and can destroy any feeling of pride in their neighbourhood.

Not maintaining our homes or gardens is not acceptable and is considered to be environmental anti-social behaviour and is a breach of tenancy.

Please report it to us so we can investigate.

Vehicle related

We can only take action if the land is owned and managed by us. That means we won't get involved in issues on the public highway or public footpaths. You'll need to contact your local council about this.

Abandoned vehicles, dangerous driving, speeding, inconsiderate parking, regularly carrying out repairs on the drive or communal car parks, slamming car doors and playing loud music that disturbs others and affects the neighbourhood is unacceptable and may be a breach of tenancy.

Before making a complaint or getting others involved, discuss the problem with the person concerned in a friendly calm way as sometimes people are unaware that what they are doing is causing a problem. If the problem continues then please report it to us.

Please note that if a vehicle has been abandoned we cannot just remove it. We need to try to find and make contact with the registered owner before a decision can be made as to what action is required to have the vehicle removed.

We will need to work with the council and other agencies before this can be done.

Pet related

Nuisance caused by irresponsible pet owners takes many forms from allowing dogs to bark causing noisy disturbances, noise from domestic fowl and birds, allowing dogs to roam unleashed and unmuzzled (if deemed a dangerous/banned breed), and/or fouling communal spaces and/or within the home. Pets damaging property. Irresponsible breeding of pets can also become problematic. The terms of the tenancy require you to obtain permission to keep a pet and if you fail to obtain that permission, you may be required to rehome your pet. Before making a complaint or getting others involved, discuss the problem with the person concerned in a friendly calm way as sometimes people are unaware that what is happening is causing a problem. If the problem continues then please report it to us. Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication. If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

Neighbour disputes

Conflict or disagreement between individuals or households who live close to each other and/or behaviours which amount to individuals not being pleasant to each other, being inconsiderate and thoughtless. These disputes can include issues around lifestyle choices, children playing, alternative parenting styles, staring, being unhappy about who your neighbours choose to socialise with, trees, fencing (this is not an exhaustive list). We will not get involved in these types of disputes as they are not a breach of tenancy. Try to discuss the problem with the person causing you the concern in a friendly calm way and try to resolve the dispute yourself.

Potentially criminal behaviour

Nuisance and anti-social behaviour

This takes many forms, but it is repeated behaviours that cause you to feel annoyed, frightened, intimidated, distressed, anxious, incensed, offended and stop you from living peacefully in your home and within your neighbourhood. Where the behaviour falls outside of that described as a “neighbour dispute”, then please report it to us.

Physical violence/Threatening behaviour

Violence, the threat of violence and/or any form of intimidation is not acceptable. If you have been hurt or made to feel scared or intimidated by someone else’s behaviour directed towards you, report it to the police straight away - 101 is where you report minor crime, 999 is where you report serious crime. You can also report crimes anonymously to the police by calling Crimestoppers on 0800555111. Please retain any crime reference number you are provided with. Please report it to us. Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication. If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

Alcohol or drug related

Drinking and taking illegal drugs in and around your home can cause nuisance. Being under the influence can result in people becoming noisy, offensive, violent and inconsiderate of their surroundings. It can also encourage acts of prostitution and begging.

Drug dealing and taking drugs as well as cultivating (growing) drugs is a crime and should be reported to the police - 101 is where you report minor crime, 999 is where you report serious crime.

You can also report crimes anonymously to the police by calling Crimestoppers on 0800555111. Please retain any crime reference number you are provided with. Please report it to us. Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication. If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

Vandalism and environmental issues

This includes damaging property, graffiti, fly-tipping as well as failing to maintain your front and/or rear gardens are all forms of environmental anti-social behaviour.

These types of issues cause residents to feel annoyed and incensed and destroy any feeling of pride in their neighbourhood. Damaging property, graffiti and fly-tipping are criminal offenses and should be reported to the police and your local authority’s Environmental Services. Please report these types of issues to the police, local authority and to us.

Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication. If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

Domestic abuse

Has many different forms, threatening behaviour, verbal abuse, actual violence/physical assault, intimidation and controlling behaviour by one person against another within an intimate or family relationship.

We want to help you if you are a victim of domestic abuse. Please report this to us and we will deal with your concerns sensitively. We may, subject to your permission and consent, refer you to other organisations who can offer help and support.

Domestic abuse is a serious crime and should be reported to the police via 999. You can also report it via 101 or anonymously to the police by calling Crimestoppers on 0800 555 111.

Hate crime

If you have been abused or threatened by someone because of your age, sex, sexual orientation, race, faith, religious beliefs or disability then this is hate crime.

We want to help you if you are a victim of hate crime. Please report this to us.

Hate crime is a serious criminal offence and must also be reported to the police via 999. You can also report it via 101 or anonymously to the police by calling Crimestoppers on 0800555111.

Anyone can report anti-social behaviour

You might be a homeowner, a private tenant or a landlord that’s having a difficult time because of the way one of our customers, someone living with them or visiting them is behaving.

If you or someone you know is in immediate danger phone the police on 999. If it’s not an emergency but you’d still like to talk to the police, call 101.

If you don’t want to speak to the police directly you can contact Crimestoppers. They’ll take all the info but won’t ask for your name or any other personal details.

If you’re experiencing anti-social behaviour or you’ve seen something you’re worried about, please let us know. Phone us at 0330 1234 034. Complete the form below.