During cold weather, pipes can freeze or burst. These problems can be serious, but many can be sometimes be prevented or fixed with a few simple steps.
What to do if a heating pipe bursts
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Turn off the water
Find your stop tap (usually under the sink or in a cupboard) and turn it off. This stops more water from flowing into your pipes. -
Turn off the boiler’s electricity supply
Switch off the boiler at the isolating switch. This is usually next to the boiler. -
Call us immediately
Phone us on 0330 1234 034. We’re here to help. -
The system will drain
Even with the water turned off, some water may continue to escape until the system drains. Be patient.
Preventing burst water pipes
What to do if a pipe freezes:
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Act quickly
A frozen pipe can burst if not dealt with. Thaw it immediately using the same method as for condensate pipes: a hot water bottle or warm water. -
Check vulnerable areas
Pipes are most at risk of freezing if they’re:- On an outside wall
- Under a sink on an outside wall
- In an unheated area
Tips for staying prepared
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Insulate outdoor taps
Buy insulation materials from your local hardware shop to protect outdoor taps. -
Know where your stop tap is
Locate your internal stop tap now so you can act quickly in an emergency. -
Keep our number handy
Save our contact number: 0330 1234 034.
By following these steps, you can keep your home safe and avoid unnecessary damage. Visit our website for more tips and support.
How to thaw a frozen condensate pipe
Frozen condensate pipes are a common cause of boiler issues in winter. Here’s how to fix it:
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Check for signs of a frozen pipe
Look for a fault code on your boiler or listen for a gurgling noise. -
Thaw the pipe safely
- Place a hot water bottle on the pipe.
- Or gently pour warm (not boiling!) water over it. Use a watering can if you have one.
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Reset your boiler
Once the pipe is clear, reset your boiler. It should start working again.