How we're doing

Transparency matters to us

We believe in being open about how we’re performing. Dive into our latest reports and results to see how we’re working to support you, and how we’re improving.

• Tenant satisfaction measures

  See how customers feel about our services and what we’re doing to improve.

  View our tenant satisfaction measure performance
• Annual review for customers

  Find out how we’ve been working for you over the last year, the progress we’ve made, and what’s next.

  Read our customer annual review
• Our financial reports

  Take a look at our annual accounts and financial reports to see how we spend wisely and invest in better services.

  Read our annual accounts and reports
• Complaints performance and service improvement reports

  Check out our complaints performance and the steps we’re taking to improve your experience based on your feedback.

  Explore complaints reports and self assessments
• Voice of the customer report

  We’re listening to what matters most to you, and we’re acting on it. Explore the key themes, feedback, and the changes we’re making together.

  View the voice of the customer report