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With blankets of snow melting following the recent extreme weather conditions, there are now a number of other factors to be aware of as the big thaw sets in.

When the weather becomes very cold, the water pipes in your home can freeze and this can lead to pipes bursting.

If you suspect one of your pipes has frozen, you should:

  • Thaw it out slowly by using hot water bottles or towels soaked in warm water
  • Do not use direct heat such as blowtorches or boiling water from a kettle as this may cause permanent damage to the pipes. The use of naked flame could also lead to fire in the home.

If you do have a burst pipe, please:

  • Turn off the mains water supply immediately by turning the stopcock clockwise. This will stop any more water getting into the water pipes. If the burst pipe is in the main water system the rush of water will stop after a short while
  • If the rush of water does not stop or there is still constant running water, the problem is probably on the cold water storage system. You will need to drain down the cold water storage tank which is usually located in the roof space
  • Should a leak occur anywhere near an electrical point then immediately turn off any electrics using the fuse board inside your home. Unsure how to do this? Watch this video here which talks you through it.
  • If you are still having problems, please call us on 0330 1234 034 although please be aware that we are still experiencing extremely high call volumes and it may take longer to get through than usual.


Further advice on thawing out frozen pipes can be found here and if you need information on how to find and use a stop tap this can be found here.

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