As we continue essential maintenance to our systems, our Customer Portal is unavailable from Monday 13 to Tuesday 21 January. You can continue to contact us through our usual channels.
At Bromford, we're committed to ensuring our homes are allocated to those in genuine housing need. This means ensuring that our properties are occupied by legitimate customers who can thrive in their homes. One of the biggest threats to achieving this goal is tenancy fraud.
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abandonment – where the tenant abandons their home and has not notified us of their intentions of not returning to the property. The tenant may be claiming housing benefits and their rent is being paid.
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subletting – where a tenant rents out their home without the knowledge or permission of the landlord. It is against the terms of our tenancy conditions to sublet your home.
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wrongly claimed succession – where the tenant dies and someone tries to take over or succeed the tenancy when they are not entitled to.
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false Right Buy or Right To Acquire – where a tenant makes a Right to Buy or Right to Acquire application and gives false information in their application.
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key selling – where a resident is paid to pass on their keys in return for a one-off payment.
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obtaining housing by deception – where a tenancy is granted and the tenant has given false information on their housing application.
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A Bromford tenant is living elsewhere and not using their home
Key Amnesty 20 January to 3 March 2025
During this period of time we will not seek to take legal action against you for tenancy fraud.
You can hand in notice and keys without questions being asked by following these instructions.
On a piece of paper please please include the following:
- Full name of customer(s)
- Address of the home you’re leaving
- Phone number
- Email address
- Any other information you may like to include
- You must SIGN the piece of paper, without a signature we cannot accept you returning your keys
By providing us with this information you are agreeing to giving Bromford notice that you wish to end your agreement and leave the Bromford address. Your tenancy will be terminated on the date that keys are received.
You agree that you will:
- Return all sets of keys, including any keys or fobs for communal areas
- Return any meter keys or cards and let my utility suppliers know my final meter readings
- Remove all furniture, belongings, and rubbish
Your notice and keys to be returned:
FAO Fraud Team
Freepost Bromford
You will be contacted via telephone/email to acknowledge receipt of notice and keys and to ensure you are aware that your tenancy has been brought to an end.
Please be aware that after this date if you are found to be committing tenancy fraud, we will investigate and may take legal action against you.
By working together to identify and prevent tenancy fraud, we can protect our housing stock and ensure that it is available to those who truly need it.
Report tenancy fraud
Bromford takes tenancy fraud very seriously and has a dedicated fraud team to investigate all referrals. If you suspect that someone in your community is committing tenancy fraud, you can report it to us.
