As we continue essential maintenance to our systems, our Customer Portal is unavailable from Monday 13 to Tuesday 21 January. You can continue to contact us through our usual channels.
Part of our DNA is about 'being good'. Although this is reflected in lots of ways, one of the key areas is the open approach we aim to take around the delivery, investment and performance of our services.
There’s lots of information throughout this website about this, but on this page you’ll find more about our legal structure, committees, key regulators and contacts. We’ve also published a link to all our customer policies and details of the data we publish.
In this section you'll also find our legal structure, committees and key regulators and contacts.
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Service standards
Our service standards set out our responsibilities and what you can expect from our services.
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Policies
View or download copies of the policies that set out how we work.
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Leadership
Learn about our executive team and board members who are accountable for the services we deliver and dedicated to providing safe, warm homes for our customers.
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Legal information
Read about our legal structure, regulators and the trading names we use.
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Sustainability
Bromford prioritises sustainability through ESG initiatives, sustainable finance, and community-focused strategies to create long-term positive impact.
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Privacy notices
View the privacy notices that set out how we manage and use data.
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Accessibility
We'll soon be adding an accessibility assessment to our new website, to show what we're doing to make our services more accessible.
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Committees
Learn about what our committees do, and who is involved in them
Bromford Flagship
The boards of Bromford and Flagship have decided to take the next steps towards a formal merger on Friday 28 February 2025. The decision by both boards was supported by an in-depth due diligence process, customer consultation and a strong business case.
