Customer policies
Our policies inform how we work and our responsibilities to our customers and partners.
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Anti-social behaviour policy
File type PDF -
Complaints policy
File type PDF -
Customer engagement strategy
File type PDF -
Customer alterations policy
File type PDF -
Hate crime policy
File type PDF -
Mutual exchange policy
File type PDF -
Pest control policy
File type PDF -
Responsive repairs policy
File type PDF -
Tenure policy
File type PDF -
Tree Management Policy
File type PDF -
Vulnerability and inclusive services policy
File type PDF -
Lettings policy
File type PDF
Health and safety policies
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Asbestos management policy
File type PDF -
Electrical safety policy
File type PDF -
Fire safety policy
File type PDF -
Gas safety policy
File type PDF -
Lifting equipment safety policy
File type PDF -
Water safety policy
File type PDF
Business and governance policies
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Anti-bribery and corruption policy
File type PDF -
Local cooperation policy
File type PDF -
Probity policy
File type PDF -
Whistleblowing policy
File type PDF -
Data protection policy
File type PDF -
Modern slavery statement
File type PDF