Customer policies
Our policies inform how we work and our responsibilities to our customers and partners.
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View Anti-social behaviour policy
Anti-social behaviour policy
File type PDF -
View Complaints policy
Complaints policy
File type PDF -
View Customer engagement strategy
Customer engagement strategy
File type PDF -
View Customer alterations policy
Customer alterations policy
File type PDF -
View Hate crime policy
Hate crime policy
File type PDF -
View Mutual exchange policy
Mutual exchange policy
File type PDF -
View Pest control policy
Pest control policy
File type PDF -
View Responsive repairs policy
Responsive repairs policy
File type PDF -
View Tenure policy
Tenure policy
File type PDF -
View Tree Management Policy
Tree Management Policy
File type PDF -
View Vulnerability and inclusive services policy
Vulnerability and inclusive services policy
File type PDF -
View Lettings policy
Lettings policy
File type PDF
Health and safety policies
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View Asbestos management policy
Asbestos management policy
File type PDF -
View Customer Engagement Building Safety Policy
Customer Engagement Building Safety Policy
File type PDF -
View Electrical safety policy
Electrical safety policy
File type PDF -
View Fire safety policy
Fire safety policy
File type PDF -
View Gas safety policy
Gas safety policy
File type PDF -
View Lifting equipment safety policy
Lifting equipment safety policy
File type PDF -
View Water safety policy
Water safety policy
File type PDF
Business and governance policies
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View Anti-bribery and corruption policy
Anti-bribery and corruption policy
File type PDF -
View Local cooperation policy
Local cooperation policy
File type PDF -
View Probity policy
Probity policy
File type PDF -
View Whistleblowing policy
Whistleblowing policy
File type PDF -
View Data protection policy
Data protection policy
File type PDF -
View Modern slavery statement
Modern slavery statement
File type PDF
Want to have your say on our policies?
