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Customer policies
Our policies inform how we work and our responsibilities to our customers and partners.
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Anti-social behaviour policy
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Complaints policy
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Customer engagement strategy
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Customer alterations policy
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Hate crime policy
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Pest control policy
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Responsive repairs policy
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Tenure policy
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Vulnerability and inclusive services policy
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Lettings policy
File type PDF
Health and safety policies
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Asbestos management policy
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Electrical safety policy
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Fire safety policy
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Gas safety policy
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Lifting equipment safety policy
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Water safety policy
File type PDF
Business and governance policies
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Anti-bribery and corruption policy
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Local cooperation policy
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Probity policy
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Whistleblowing policy
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Data protection policy
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Modern slavery statement
File type PDF