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Rohini is a highly experienced leader with over 25 years of expertise in transforming customer service operations across telecommunications, financial services, healthcare, and housing.
She has a proven track record of leading teams to deliver operational excellence and customer transformation. Having worked and led multiple transformations, she thrives on the complexity and opportunities that every transformation brings.
A strong advocate for people development, Rohini is committed to building high-performing teams and empowering individuals to reach their full potential.
Recognised as one of the UK’s top customer experience professionals in the CX50 2020 list, Rohini has worked closely with CxO and board-level stakeholders throughout her career. She actively champions workplace diversity and inclusion across race, faith, religion, and language.
