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Service standards
Our service standards set out our responsibilities and what you can expect from our services.
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View Dealing with pests and vermin
Dealing with pests and vermin
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View Contractors code of conduct
Contractors code of conduct
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View Looking after our neighbourhoods
Looking after our neighbourhoods
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View Sheltered schemes for older people
Sheltered schemes for older people
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View Adaptations to customers homes
Adaptations to customers homes
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View Tree works
Tree works
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View Nuisance, anti-social behaviour and hate crime
Nuisance, anti-social behaviour and hate crime
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View Customer alterations
Customer alterations
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View Dealing with your complaint
Dealing with your complaint
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View Landscaping
Landscaping
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View Responsive repairs
Responsive repairs
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View Your new home
Your new home
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View Keeping your home safe
Keeping your home safe
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View Communal cleaning
Communal cleaning
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View Income collection and customer account management
Income collection and customer account management
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View Leaseholders
Leaseholders
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View Buying your rented home
Buying your rented home
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View Shared ownership
Shared ownership
File type PDF