Information for customers about coronavirus
Updated: Thursday 21 May 2020 at 11.54
As the government eases the restrictions around lockdown, we are beginning to reopen certain services including non-urgent repairs and our planned maintenance programme.
All service reintroductions are being done in a phased way so that we can deal with a significant backlog of requests as well as ensuring the safety and wellbeing of all. This remains our number one priority.
Visit our frequently asked questions page for all the latest updates as our services begin to come back online
If you’re self isolating or have been diagnosed with coronavirus and we’re due to visit you in your home, it’s really important that you complete the form below to let us know beforehand. Alternatively you can call us on 0330 1234 034 or 0300 123 2222 for former Merlin customers or 01684 272727 for former Severn Vale customers.
All the latest information, advice and facts about coronavirus are available on the gov.uk website.
Find out how long you should self-isolate for if you have symptoms.
Find out if you are at very high risk of severe illness from coronavirus - you will have received a letter from the NHS to let you know.