Dealing with anti-social behaviour

is a conflict or disagreement between individuals or households who live close to each other and/or behaviours which amount to individuals not being pleasant to each other, being inconsiderate and thoughtless. These disputes can include issues around life style choices, children playing, alternative parenting styles, staring, being unhappy about who your neighbours choose to socialise with, trees, fencing (this is not an exhaustive list)

We will not get involved in these type of disputes as they are not a breach of tenancy, so before making a complaint or getting others involved try to discuss the problem with the person causing you the concern in a friendly claim way and try to resolve the dispute yourself.

is persistent and unreasonably loud noises that affects you. This could be loud music, shouting and arguing, slamming doors and cupboards, revving car engines, this is not an exhaustive list.

Before making a complaint or getting others involved, discuss the problem with the person concerned, do this in a friendly calm way as sometimes people are unaware that what they are doing is causing a problem for someone else not in their household.

If the problem continues then please report it to us as well as contacting your local authority’s Environmental Health Team.

*Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication.  If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

hoarding possessions inside the property that is a risk to yourself and others, failing to keep your property and gardens neat and tidy and free from clutter and/or bulky waste items like old furniture is a breach of tenancy. These types of issues cause residents to feel annoyed and incensed and destroys any feeling of pride in their neighbourhood. 

Not maintaining your home or gardens is not acceptable and is considered to be environmental anti-social behaviour and is a breach of tenancy.

Please report it to us so we can investigate to determine if there has been a breach of tenancy. 

It should be noted that often these issues are identified by us during visits to the neighbourhood.

This relates to issues on land owned and managed by Bromford, not the public highway or public footpath which fall under the responsibility of the local authority.

abandoned vehicles, dangerous driving, speeding, inconsiderate parking, carrying out repairs on the drive and/or communal car parks, slamming car doors and playing loud music from a car’s sound system that disturbs others and affects the neighbourhood is unacceptable and may be a breach of tenancy.

Before making a complaint or getting others involved, discuss the problem with the person concerned, do this in a friendly calm way as sometimes people are unaware that what they are doing is causing a problem.

If the problem continues then please report it to us.

*Please note that if a vehicle has been abandoned we cannot just remove it.  We need to try to find and make contact with the registered owner before a decision can be made as to what action is required to have the vehicle removed. We will need to work with the local authority and/or other agencies before this can be done.

Nuisance caused by irresponsible pet owners takes many forms from allowing dogs to bark causing noisy disturbances, noise from domestic fowl and birds, allowing dogs to roam unleashed and unmuzzled (if deemed a dangerous/banned breed), and/or fouling communal spaces and/or within the home. Pets damaging property. Irresponsible breeding of pets can also become problematic. The terms of the tenancy requires you to obtain permission to keep a pet and if you fail to obtain that permission, you may be required to rehome your pet.

Before making a complaint or getting others involved, discuss the problem with the person concerned, do this in a friendly calm way as sometimes people are unaware that what is happening is causing a problem.

If the problem continues then please report it to us.

*Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication.  If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

This takes many forms, but it is repeated behaviours that cause you to feel annoyed, frightened, intimidated, distressed, anxious, incensed, offended and stops you from living peacefully in your home and within your neighbourhood.

Where the behaviour falls outside of that described as a “neighbour dispute”, then please report it to us. 

Violence, the threat of violence and/or any form of intimidation is not acceptable.  If you have been hurt or made to feel scared or intimidated by someone else’s behaviour directed towards you, report it to the police straight away - 101 is where you report minor crime, 999 is where you report serious crime. You can also report crimes anonymously to the police by calling Crimestoppers on 0800555111.  Please retain any crime reference number your are provided with.

Please report it to us.

*Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication.  If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

Drinking and taking illegal drugs in and around your home can cause nuisance.  Being under the influence can result in people becoming noisy, offensive, violent and inconsiderate of their surroundings.  It can also encourage acts of prostitution and begging.

Drug dealing and taking drugs as well as cultivating (growing) drugs is a crime and should be reported to the police - 101 is where you report minor crime, 999 is where you report serious crime. You can also report crimes anonymously to the police by calling Crimestoppers on 0800555111.  Please retain any crime referenc number your are provided with.

Please report it to us.

*Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication.  If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

This includes damaging property, graffiti, fly tipping as well as failing to maintain your front and/or rear gardens are all forms of environmental anti-social behaviour.  These types of issues cause residents to feel annoyed and incensed and destroys any feeling of pride in their neighbourhood. 

Damaging property, graffiti and fly tipping are criminal offenses and should be reported to the police and your local authority’s Environmental Services.

Please report these type of issues to the Police, local authority and to us.

*Remember as your landlord we cannot take any action if you do not provide and continue to provide evidence in support, whether that be by completing incident diaries or by another agreed method of communication.  If you fail or refuse to provide evidence it may result in us not being able to progress the matter.

Has many different forms, threatening behaviour, verbal abuse, actual violence/physical assault, intimidation and controlling behaviour by one person against another within an intimate or family relationship.

We want to help you if you are a victim of domestic abuse.  Please report this to us and we will deal with your concerns sensitively.  We may, subject to your permission and consent refer you to other organisations who can offer help and support.

Domestic abuse is a serious crime and should be reported to the police via 999.  You can also report it via 101 or anonymously to the police by calling Crimestoppers on 0800555111.

If you have been abused or threatened by someone because of your choices or differences because of your age, sex, sexual orientation, race, faith, religion or religious beliefs or disability or because you choose to follow an alternative sub-culture and/or choose to dress differently for example “Goth, Hippie, Emo” (this is not an exhaustive list) then this is Hate Crime.   

We want to help you if you are a victim of Hate Crime.  Please report this to us.

Hate Crime is a serious criminal offence and must be reported this to the police via 999.  You can also report it via 101 or anonymously to the police by calling Crimestoppers on 0800555111 and to

Report a hate crime - True Vision(report-it.org.uk) 

We will: 

• Offer a 24 hour service to report anti-social behaviour;  
• Investigate every reported case of domestic violence and hate crime; 
• Take immediate and urgent action in very serious cases, for example where attacks have taken place.  This may include taking out injunction/s or commencing possession proceedings.  Action will happen within 2 working days; 
•  agree an action plan; 
• Agree frequency of contract to keep in touch with you at regular intervals; 
• Support you if you are required to give evidence or attend court; 
• Remove offensive graffiti within 24 hours of it being reported, if it is on our land. 

If the incident is less serious, we may: 

•  Visit the alleged perpetrator and issue a verbal warning and/or written warning reminding them of their responsibilities and the consequences of unacceptable behaviour; 
•  Invite them to sign an Acceptable Behaviour Contract so they know what is expected of them in the future; 
•  Make referrals to partner agencies who may be able to offer support (to both victims and perpetrators) to help resolve issues; 
•  Offer mediation which is an effective way of resolving disputes without the need to go to court. It involves an independent third party, a mediator, who helps both sides come to an agreement. It must be noted that mediation is a voluntary process and will only take place if both parties agree. 

If the incident is more serious, we may consider taking legal action such as:  

• applying for an Anti-social Behaviour Injunction to control housing related anti-social behaviour to: 
• Enforce the terms of the tenancy agreement; 
• Stop and/or prevent a particular action or behaviour 
• Application to recover possession of the property; 

Please remember that some incidents of anti-social behaviour are extremely difficult to prove, and it may not always be possible to achieve a positive outcome.

Read out anti-social behaviour leaflet for more information 

It is important that we all work together to sort out difficulties and differences, we cannot do this without your help.   

Good neighbours should be able to talk to each other to sort out problems.   At first, we may ask you to try and sort out the matter with your neighbour yourself.  By speaking to your neighbour, you may be able to settle the matter straight away without having to do anything else.  Explain to your neighbour calmly, in a reasonable way exactly what is causing the problem a why, be very specific.  Don’t get involved in an argument.  If your neighbour behaves unreasonably, walk away, don’t retaliate in any way.  

If this doesn’t work, then contact us and we will talk to you about the problem and tell you what else you might need to do or how we can help.  We may need to put you in touch with other agencies, such as the police or an environmental health team.  If we do this we will work with you and them to sort out the problem. 

We will try and sort out minor problems quickly but if things are, or become, more serious we will agree with you: 

• How and when we will keep in touch with you; 
• An action plan of what we will do, and what you need to do. 

Police 

Emergency – 999 

Non emergency – 101 

Crimestopper: 0800 555 111 

(report anonymously) 

National Domestic Violence Helpline – 0808 2000 247 

 (open 24 hours a day and they can put you in touch with your nearest refuge) 

Victim Support – 08 08 1689 111 

NSPCC – 0808 800 5000 

Women’s Aid – womensaid.org.uk  -  chat facility 

(for women suffering abuse) 

Men’s Aid – 0333 567 0556 

(for men suffering abuse) 

MALE – 0808 80 4040 

(Men’s Advice Line and Enquiries) 

National Care Line - Elder Abuse – 0800 0699 784 

(for older people suffering abuse) 

Switchboard LBGT+ – 0800 0119 100 

NHS Direct – 111 

Equality and Human Rights Commission – 0161 829 8102 

*Please note: Telephone numbers might change – you can find up to date contact details for the agencies referred to in your local directory or though any directory enquiries service or the internet.